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TechSilver is now Tranquil UK

We’d like to share an important update with our UK customers. TechSilver is now part of Tranquil, and going forward we will be known as Tranquil UK. While our name is changing, everything that matters stays exactly the same: the same team, the same service, and the same commitment to supporting you.

This update is about making things clearer and more consistent. Tranquil has been our established brand in the United States, and by bringing our UK customers under the same name, we can provide a more unified experience across both countries. It also helps customers recognise us more easily online and ensures our brand is consistent wherever we operate.

We chose the name Tranquil because it reflects what our customers tell us they value most. It is not only the GPS technology itself, but the confidence and reassurance it brings. Being able to check in on a loved one, or knowing they can contact you if they ever need help, can make a huge difference day to day. That peace of mind is at the centre of what we do, and Tranquil is the name that best represents it.

As part of this change, our UK website has moved. If you previously visited us at tranquil.uk, you can now find us at tranquiluk.co.uk. This is our new UK website address and the one customers will see going forward. Behind the scenes, our service is also supported by our main Tranquil domain at uk.feeltranquil.co, but for customers, tranquiluk.co.uk is the correct website to use.

We want to reassure all existing customers that nothing about your service is changing. Your subscription, account details, orders, warranties, and support remain active and continue exactly as before. You do not need to take any action. This is simply a brand and website update as we move forward under one name.

We are proud of everything we achieved as TechSilver, and we are grateful to every customer who has trusted us over the years. Becoming Tranquil UK is the next step in our journey, but our purpose remains the same: to help you feel confident about the safety of your loved ones, while supporting their independence and wellbeing. We look forward to continuing to support you as Tranquil UK.

In short, formally, TechSilver is written under the Tranquil Logo, our new website.

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What is VAT Relief?

You almost certainly qualify.

Here’s what you need to know, at a glance:

  • ✅ Prices already shown with VAT relief – savings are included
  • ✅ VAT Relief box is automatically ticked at checkout
  • ✅ Just enter the user’s name + condition – e.g. Alzheimer’s, Arthritis, Parkinson’s
  • ✅ Any long-term health condition counts – nearly all our customers qualify
  • ✅ VAT relief also applies to any required subscriptions – claimed at time of subscription registration

That’s it — no paperwork, no medical proof needed!


Who qualifies?

If you’re buying for yourself or someone else with a long-term health condition or disability, you qualify.

Examples include:

  • Alzheimer’s, dementia, Parkinson’s
  • Arthritis, angina, diabetes, COPD
  • Any other ongoing physical or mental health condition
  • Also applies if you’re buying on behalf of a charity
  • Temporary health conditions do not qualify (such as a broken wrist)

👉 In practice, almost every customer qualifies.


How do I Claim?

It’s already done for you:

  1. Go to checkout — the VAT relief box is already ticked.
  2. Enter the user’s full name and the condition (e.g. “Alzheimer’s”).
  3. Pay as normal — VAT is automatically removed.


Important to know

  • Claiming VAT relief is normal and expected — it’s how these products are sold.
  • The government requires us to collect a name + condition, but that’s all.
  • We’ve never known HMRC to challenge or question a claim.
  • It’s only an offence to claim if there is no long-term health condition at all.

👉 In short: If you or the person you’re buying for has any long-term health condition, you qualify.


Questions About VAT Relief?

Sometimes there’s something you need to know before buying

If you’ve got any questions about VAT relief, whether you’re eligible or anything else, our friendly experts are always happy to help.