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Personal Alarm Setup Guide

Please ignore the instructions in the box, the guide below will walk you through all the information required.

Key Info

Here are some key points to remember whilst using your new Personal Alarm.

  • The Personal Alarm has a range of around 50m. Walls and other obstructions may reduce this. Alarms may not be triggered if the pendant is out of range of the Home Base Unit.
  • The alarm triggers phone calls. The answerer must dial 4 on their keypad to be put through to the Home Base Unit.
  • The Home Base Unit has a SIM card inside. It does not need to be plugged in to any phone sockets.
  • The alarm can be cancelled at any time by pressing the green button on the Home Base Unit.
  • The battery in the Pendant Alarm should last around 2 years. Please contact us if it requires a change of battery.

Home Base Unit Setup

Before setting up, find a place in the wearer’s home which is close to a power socket and in an open area. Most people put it on a table or dresser in the living room or hallway.

Step 1: Remove your Home Base Unit from the brown box and open the rear back panel. You can do this with your fingers, it’s not screwed shut.

Step 2: Remove the power supply from the box. Assemble it by inserting the USB end (the non-right-angle end) into the power block. Plug it into a power outlet, switch the power outlet on, then plug the micro USB end (the right-angle end) into the port underneath the panel.

Step 3: Turn the device on by pushing the SIM card in with a thin object (e.g. tweezers). Push it all the way in and it should click into place. Once clicked in, a red light should appear on the red alarm button. Put the panel back on the Home Base Unit and leave it on the side in the wearer’s home.

Make sure you explain to them and any visitors that it must never be unplugged or turned off.

How It Works

  • Up to 10 phone numbers can be called automatically as soon as the pendant is triggered, anywhere in the home.
  • The Personal Alarm can also be manually triggered at any time by pressing its front, or the red button on the Home Base Unit.
  • The wearer triggers their personal alarm, anywhere in their home or garden (up to 50m from the base unit).
  • The personal alarm will show a red light to acknowledge the alarm has been pressed, then a green light when the Home Base Unit has received the alarm.
  • The base unit will automatically call up to 10 emergency numbers. These have already been added by us.

If you’d like the emergency contact phone numbers updated, added, removed, or the order changed, please email us with the changes.

When you answer the call, simply press 4 on your keypad to be put through to the base unit in the wearer’s home. The Home Base Unit has a very loud speaker and microphone, which should be audible from the next room. You can then speak with the individual, or if you can’t hear them, get someone to check on them or call the emergency services.

We’d also recommend adding this phone number to your contacts. You could set the name of the contact to “Press 4,” so you remember to do this upon answering.

Wearing the Pendant

You can wear the pendant around your neck or on your wrist.

  • To wear it around your neck, place the pendant alarm onto the plastic casing of the lanyard until you hear an audible “click.” Then attach the two clips of the lanyard to each side of the plastic casing, in a “V” shape.
  • To wear it around your wrist, thread the wrist strap through the clips on the pendant alarm and secure it with the grey clasp.
  • You can attach the button cover to make it easier to press the pendant alarm button. Attach the cover to both sides of the alarm and ensure it is secure. When fitted correctly you will see the button light through the hole.

That’s it! If you have any questions or issues, please contact our team.

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What is VAT Relief?

You almost certainly qualify.

Here’s what you need to know, at a glance:

  • ✅ Prices already shown with VAT relief – savings are included
  • ✅ VAT Relief box is automatically ticked at checkout
  • ✅ Just enter the user’s name + condition – e.g. Alzheimer’s, Arthritis, Parkinson’s
  • ✅ Any long-term health condition counts – nearly all our customers qualify
  • ✅ VAT relief also applies to any required subscriptions – claimed at time of subscription registration

That’s it — no paperwork, no medical proof needed!


Who qualifies?

If you’re buying for yourself or someone else with a long-term health condition or disability, you qualify.

Examples include:

  • Alzheimer’s, dementia, Parkinson’s
  • Arthritis, angina, diabetes, COPD
  • Any other ongoing physical or mental health condition
  • Also applies if you’re buying on behalf of a charity
  • Temporary health conditions do not qualify (such as a broken wrist)

👉 In practice, almost every customer qualifies.


How do I Claim?

It’s already done for you:

  1. Go to checkout — the VAT relief box is already ticked.
  2. Enter the user’s full name and the condition (e.g. “Alzheimer’s”).
  3. Pay as normal — VAT is automatically removed.


Important to know

  • Claiming VAT relief is normal and expected — it’s how these products are sold.
  • The government requires us to collect a name + condition, but that’s all.
  • We’ve never known HMRC to challenge or question a claim.
  • It’s only an offence to claim if there is no long-term health condition at all.

👉 In short: If you or the person you’re buying for has any long-term health condition, you qualify.


Questions About VAT Relief?

Sometimes there’s something you need to know before buying

If you’ve got any questions about VAT relief, whether you’re eligible or anything else, our friendly experts are always happy to help.