Using the Internet

A wide range of support, guidance and advice to help you get the best from the internet.

Apps For Older People – Guide to Apps for Elderly

Click here to skip to the apps list What do we know about Apps for Older People? We’ve spent years working with older people; spreading the knowledge to understand and enjoy the benefits technology, smartphones, tablets and apps can offer. Seniors are sometimes the least likely to be confident using technology, but often problems encountered […]

Checking Your Sleeping Habits Online

Did you know that sleeping habits can vary? That’s right, with over 7 billion people around the world, not everyone sleeps the same. There are several factors that can affect how a person sleeps, from where they live, to their busy schedules and even specific health conditions they may have. Everyone knows falling asleep is […]

How to Video Call: What is Video Calling?

Share moments from anywhere in the world: How to Video Call Many families today don’t have the luxury of popping around to see each other, with relatives often living dotted around the country, sometimes elsewhere in the world. This may be common in modern life, although it needn’t mean we don’t get to see the smiles […]

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What is VAT Relief?

You almost certainly qualify.

Here’s what you need to know, at a glance:

  • ✅ Prices already shown with VAT relief – savings are included
  • ✅ VAT Relief box is automatically ticked at checkout
  • ✅ Just enter the user’s name + condition – e.g. Alzheimer’s, Arthritis, Parkinson’s
  • ✅ Any long-term health condition counts – nearly all our customers qualify
  • ✅ VAT relief also applies to any required subscriptions – claimed at time of subscription registration

That’s it — no paperwork, no medical proof needed!


Who qualifies?

If you’re buying for yourself or someone else with a long-term health condition or disability, you qualify.

Examples include:

  • Alzheimer’s, dementia, Parkinson’s
  • Arthritis, angina, diabetes, COPD
  • Any other ongoing physical or mental health condition
  • Also applies if you’re buying on behalf of a charity
  • Temporary health conditions do not qualify (such as a broken wrist)

👉 In practice, almost every customer qualifies.


How do I Claim?

It’s already done for you:

  1. Go to checkout — the VAT relief box is already ticked.
  2. Enter the user’s full name and the condition (e.g. “Alzheimer’s”).
  3. Pay as normal — VAT is automatically removed.


Important to know

  • Claiming VAT relief is normal and expected — it’s how these products are sold.
  • The government requires us to collect a name + condition, but that’s all.
  • We’ve never known HMRC to challenge or question a claim.
  • It’s only an offence to claim if there is no long-term health condition at all.

👉 In short: If you or the person you’re buying for has any long-term health condition, you qualify.


Questions About VAT Relief?

Sometimes there’s something you need to know before buying

If you’ve got any questions about VAT relief, whether you’re eligible or anything else, our friendly experts are always happy to help.