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App Privacy Policy

Privacy Notice

Effective Date: 13 November 2022
Last Updated: 6 March 2026

TechSilver Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Notice explains how we collect, use, store and share personal information when you use our products and services, including the website www.tranquil.co, our mobile application, the Tranquil device, and any related services (the “Services”).

It also explains your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using the Services, you confirm that you have read and understood this Privacy Notice.

1. When This Privacy Notice Applies

This Privacy Notice applies to individuals who purchase, access or use our Services.

Users may include:

  • individuals purchasing the Services for themselves
  • individuals purchasing the Services for someone they care for
  • individuals using or wearing the device
  • caregivers or authorised users

This Privacy Notice does not apply to third-party websites or services.

2. Types of Personal Information We Collect

We collect only personal information that is necessary to provide and improve the Services.

Account Information

  • name
  • email address
  • telephone number
  • postal address
  • language preferences

Contact Information

  • name
  • email address
  • postal address
  • telephone number

Device and Service Information

  • GPS location data
  • movement or accelerometer data
  • device status (battery, connectivity)
  • audio data when calls are made using the device

Payment Information

  • billing details
  • transaction details
  • payment method information (processed by third parties)

Communications and Support

  • support requests
  • feedback
  • enquiries

Technical Data

  • IP address
  • device information
  • browser type
  • operating system
  • usage data

Business Interaction Data

  • job title
  • organisation name
  • business contact details

Information from Third Parties

We may receive personal information from service providers, partners, or publicly available sources where permitted by law.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • enable core functionality
  • maintain secure sessions
  • understand how users interact with our Services
  • improve performance
  • measure marketing effectiveness

Non-essential cookies are only used where you have provided consent through the website cookie banner.

You can manage cookies through your browser settings.

More information: https://www.allaboutcookies.org/manage-cookies

Google Analytics

We may use Google Analytics to analyse usage of our Services. This may include IP address and device information.

4. Mobile Application and Tracking App Privacy

Our Services include a mobile application that allows authorised users to monitor, manage and interact with connected devices.

Information Collected Through the App

We may collect:

  • account login information
  • device identifiers
  • application usage data
  • push notification tokens
  • device type, operating system and version
  • technical and diagnostic information

Information collected through the mobile application is linked to your account and used to provide the Services.

Device Data and Location Information

The mobile application receives data transmitted from the device, including location data.

The application may receive location updates from the device in the background in order to provide real-time tracking and safety-related features.

The mobile application does not collect location data about your mobile device unless you enable a specific feature that requires it.

Push Notifications

Push notifications may include alerts relating to:

  • device location
  • movement or activity
  • safety events
  • account updates

You can manage notifications through your device settings.

App Permissions

The application may request permissions such as:

  • notifications
  • location (optional features)
  • calling features
  • access to contacts

Permissions are only requested where necessary and can be managed in your device settings.

The application may continue to receive location updates from the device when running in the background to support real-time tracking features.

We use personal information to provide the Services, communicate with users, improve functionality, ensure security, and comply with legal obligations.

If you give the app access to contacts, only the contacts that you add to the app will be saved.

Third-Party Services

We may use third-party providers within the app to support functionality, analytics and performance monitoring. These providers process data on our behalf.

App Security

We use authentication and access controls to protect accounts and device information.

You are responsible for keeping your login details secure.

5. Location Tracking and Device Use

The Tranquil device includes GPS functionality to allow authorised users to locate the device wearer.

  • Location data is accessible only to authorised users
  • Used for safety and service functionality
  • May be accessed by TechSilver where necessary to operate the Services

Users are responsible for ensuring the device wearer is informed where appropriate.

Purpose of Service

The Services are designed to support safety and monitoring use cases but do not provide emergency response or medical services. Users should not rely solely on the Services in situations where immediate assistance is required.

6. Authorised Users and Caregiver Access

Accounts may include multiple authorised users.

Account administrators are responsible for managing access and ensuring only appropriate individuals can view device information.

Authorised users may be able to view certain personal information associated with the device, including location data and device activity information, depending on their level of access.

Device Wearer Information

The device wearer may be different from the account holder.

The account holder is responsible for ensuring the wearer is informed about the device where appropriate.

TechSilver processes device data to provide the Services.

7. Responsible Use of Tracking Features

The Services must not be used for unlawful monitoring or surveillance.

Users must ensure:

  • lawful use of tracking features
  • appropriate awareness of the device
  • authorised access to data

8. Lawful Bases for Processing

We rely on:

Contractual necessity
To provide the Services

Legitimate interests
To operate, improve and secure the Services

Consent
For marketing and certain cookies

Legal obligations
To comply with applicable law

9. How We Share Personal Information

We may share personal information with:

Employees and Affiliates

To operate the Services

Service Providers

Including hosting, payments, communications and technical providers

Legal Authorities

Where required by law

Business Transfers

In the event of a merger, acquisition or sale

10. International Transfers

Personal information may be transferred outside the United Kingdom.

Where this occurs, we implement appropriate safeguards such as approved contractual protections.

11. Data Security

We implement technical and organisational measures to protect personal information.

Access to location data is restricted through authentication and access controls.

12. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.

  • Location data is retained for up to 30 days and then deleted or anonymised
  • Account data is retained while active and for up to 1 year thereafter to support account recovery and legal obligations. This includes information such as home location, contacts that you set in the app.
  • Marketing data is retained until you opt out or become inactive
  • Technical data is retained for a limited period for performance, security and improvement

We may retain data longer where required for legal obligations, disputes or fraud prevention.

We may delete or anonymise personal data associated with inactive accounts after a reasonable period of inactivity.

Data may also be retained in secure backups for a limited period.

13. Automated Decision Making

We do not use personal data for decisions based solely on automated processing that have legal or significant effects.

14. Your Rights

You have the right to:

  • access your data
  • correct inaccuracies
  • request deletion
  • restrict processing
  • request data portability
  • object to processing
  • withdraw consent

Some rights may be limited where we are required to retain data to comply with legal obligations or to establish, exercise or defend legal claims.

To exercise your rights, contact us using the details below.

15. Children’s Privacy

Our Services are not directed to children under 13.

Accounts must be created by an adult or authorised caregiver.

16. The Controller

TechSilver Ltd/Tranquil is the controller responsible for your personal data.

Email: team@hellotranquil.co.uk

Address:
Sir Colin Campbell Building
Triumph Road
Nottingham
NG7 2TU
United Kingdom

We have appointed a data privacy manager responsible for compliance with this policy and applicable data protection laws.

17. Complaints

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk

We encourage you to contact us first.

18. Changes to This Policy

We keep this Privacy Notice under regular review.

Please ensure your personal data is kept up to date.

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What is VAT Relief?

You almost certainly qualify.

Here’s what you need to know, at a glance:

  • ✅ Prices already shown with VAT relief – savings are included
  • ✅ VAT Relief box is automatically ticked at checkout
  • ✅ Just enter the user’s name + condition – e.g. Alzheimer’s, Arthritis, Parkinson’s
  • ✅ Any long-term health condition counts – nearly all our customers qualify
  • ✅ VAT relief also applies to any required subscriptions – claimed at time of subscription registration

That’s it — no paperwork, no medical proof needed!


Who qualifies?

If you’re buying for yourself or someone else with a long-term health condition or disability, you qualify.

Examples include:

  • Alzheimer’s, dementia, Parkinson’s
  • Arthritis, angina, diabetes, COPD
  • Any other ongoing physical or mental health condition
  • Also applies if you’re buying on behalf of a charity
  • Temporary health conditions do not qualify (such as a broken wrist)

👉 In practice, almost every customer qualifies.


How do I Claim?

It’s already done for you:

  1. Go to checkout — the VAT relief box is already ticked.
  2. Enter the user’s full name and the condition (e.g. “Alzheimer’s”).
  3. Pay as normal — VAT is automatically removed.


Important to know

  • Claiming VAT relief is normal and expected — it’s how these products are sold.
  • The government requires us to collect a name + condition, but that’s all.
  • We’ve never known HMRC to challenge or question a claim.
  • It’s only an offence to claim if there is no long-term health condition at all.

👉 In short: If you or the person you’re buying for has any long-term health condition, you qualify.


Questions About VAT Relief?

Sometimes there’s something you need to know before buying

If you’ve got any questions about VAT relief, whether you’re eligible or anything else, our friendly experts are always happy to help.