How To Set Up A GeoFence

One of the main reasons that customers buy trackers are to make use of GeoFences. This is so you can be alerted when the user leaves an area in which they are safe. Here are some handy tips for setting up your own and how to get them to work best.

Instruction Video

  1. Open the AIBEILE app

  2. Go to more>GeoFence

  3. It should automatically open the GeoFence editor at the location that the tracker is at. If it needs to be somewhere else, you can swipe on the map until you find the best location.

  4. Make the radius 300m by tapping on the +.

  5. Tap on name and set the name of your GeoFence to something that describes the area, e.g home.

  6. Press save

What if I want to know when they enter a dangerous area?

If you’re concerned about the user going too close to a busy road/deep water. You can also use GeoFences as a ‘Danger Zone’, rather than a Safe Zone. If you name your GeoFence something that reminds you that the user shouldn’t be there e.g Danger, Do not enter etc. then you can place the GeoFence around the dangerous area. 

 

If you’re going to use a ‘Danger Zone’, we’d recommend making it cover a large area around the dangerous place to give you plenty of notice that they’re heading towards it. This way once you hear of it, you can call the tracker or go and find the user. 

More Tips & Tricks

  • GeoFence notifications are only as timely as the tracking setting that you choose. We recommend keeping your tracker on tracking every minute.

    The reason for this is that the GeoFence is not a physical area that the tracker can see, the tracker needs to get a location update outside the GeoFence so that the app knows it has left the GeoFence area. 

    If the tracker is getting updates every minute, it’ll be able to tell a lot sooner than if it is updating every 10 minutes, where you could be waiting up to 10 minutes for a notification.

  • Make sure your notifications are turned on in your phone settings. 

  • Make sure to turn any power saving modes off. These can stop your phone from connecting to the internet when it is locked. If you don’t have access to the internet, you may not receive notification.
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What is VAT Relief?

You almost certainly qualify.

Here’s what you need to know, at a glance:

  • ✅ Prices already shown with VAT relief – savings are included
  • ✅ VAT Relief box is automatically ticked at checkout
  • ✅ Just enter the user’s name + condition – e.g. Alzheimer’s, Arthritis, Parkinson’s
  • ✅ Any long-term health condition counts – nearly all our customers qualify
  • ✅ VAT relief also applies to any required subscriptions – claimed at time of subscription registration

That’s it — no paperwork, no medical proof needed!


Who qualifies?

If you’re buying for yourself or someone else with a long-term health condition or disability, you qualify.

Examples include:

  • Alzheimer’s, dementia, Parkinson’s
  • Arthritis, angina, diabetes, COPD
  • Any other ongoing physical or mental health condition
  • Also applies if you’re buying on behalf of a charity
  • Temporary health conditions do not qualify (such as a broken wrist)

👉 In practice, almost every customer qualifies.


How do I Claim?

It’s already done for you:

  1. Go to checkout — the VAT relief box is already ticked.
  2. Enter the user’s full name and the condition (e.g. “Alzheimer’s”).
  3. Pay as normal — VAT is automatically removed.


Important to know

  • Claiming VAT relief is normal and expected — it’s how these products are sold.
  • The government requires us to collect a name + condition, but that’s all.
  • We’ve never known HMRC to challenge or question a claim.
  • It’s only an offence to claim if there is no long-term health condition at all.

👉 In short: If you or the person you’re buying for has any long-term health condition, you qualify.


Questions About VAT Relief?

Sometimes there’s something you need to know before buying

If you’ve got any questions about VAT relief, whether you’re eligible or anything else, our friendly experts are always happy to help.