Delivery & Returns

Fast, free delivery

Order before 4pm GMT (Monday to Friday) and your order can arrive free, next working day.

Good to Know

  • Something showing as out of stock? Contact us and we’ll let you know as soon as it’s back.
  • We deliver across the whole UK, wherever you’re based.
  • Out when we deliver? Royal Mail will leave it with a neighbour or pop a card through your door. High value items may need a signature instead.

Try it risk-free for 30 days

Products marked with our Moneyback Trial banner come with a 100% risk-free trial. If it doesn’t meet your needs within 30 days of delivery, we’ll send you a free returns label and give you a full refund

Something Confirmed as Faulty?

Let us know and we’ll sort it out.

  • Within 30 days of delivery: choose a full refund or replacement.
  • After 30 days: you’re covered for a replacement.
  • We’ll pay for return postage on faulty items. If testing shows it isn’t faulty, we’ll return it to you and may ask you to cover postage.

Every tracker comes with a manufacturer’s warranty against faulty workmanship, on top of your statutory rights, which are never affected.

Additional Information

You can cancel your order ‘contract’ at any time up to 30 days after the day of delivery, however your purchase/s must meet the following conditions:

If you cancel and the good/s were not faulty at the time of delivery, you must return the goods within 14 days of cancellation, complete with original undamaged packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. The item must meet these conditions to qualify for a refund.

To organise a return, please e-mail, phone us or write to us, with your order number, the product/s you’d like to return and your reason for wanting to return them. Please do not send back items without contacting us first or you may not qualify for a refund

If cancelling by phone, you may be asked to answer some questions for security reasons to confirm your identity.

You must ensure that the goods are packaged adequately to protect against damage.

You are responsible for the condition of the item/s until it is delivered to the returns address provided. If you or the courier you send them back to us via fails to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we reserve the right to refuse the return and refund.

We will refund all monies paid to us by you excluding any postage / carriage within 30 days, less any costs due under this contract.

If you do not respond when a refund is denied and/or requires input, the product may be disposed of after 90 days.

This cancellation policy does not affect your legal rights – for example, if goods are faulty.

Free UK Shipping

Orders over £100

Risk-Free Moneyback Trial

Try for 30 days, get full refund

Excellent Customer Support

UK-based help when you need it

100% Secure Checkout

Accepts all major cards

What is VAT Relief?

You almost certainly qualify.

Here’s what you need to know, at a glance:

  • ✅ Prices already shown with VAT relief – savings are included
  • ✅ VAT Relief box is automatically ticked at checkout
  • ✅ Just enter the user’s name + condition – e.g. Alzheimer’s, Arthritis, Parkinson’s
  • ✅ Any long-term health condition counts – nearly all our customers qualify
  • ✅ VAT relief also applies to any required subscriptions – claimed at time of subscription registration

That’s it — no paperwork, no medical proof needed!


Who qualifies?

If you’re buying for yourself or someone else with a long-term health condition or disability, you qualify.

Examples include:

  • Alzheimer’s, dementia, Parkinson’s
  • Arthritis, angina, diabetes, COPD
  • Any other ongoing physical or mental health condition
  • Also applies if you’re buying on behalf of a charity
  • Temporary health conditions do not qualify (such as a broken wrist)

👉 In practice, almost every customer qualifies.


How do I Claim?

It’s already done for you:

  1. Go to checkout — the VAT relief box is already ticked.
  2. Enter the user’s full name and the condition (e.g. “Alzheimer’s”).
  3. Pay as normal — VAT is automatically removed.


Important to know

  • Claiming VAT relief is normal and expected — it’s how these products are sold.
  • The government requires us to collect a name + condition, but that’s all.
  • We’ve never known HMRC to challenge or question a claim.
  • It’s only an offence to claim if there is no long-term health condition at all.

👉 In short: If you or the person you’re buying for has any long-term health condition, you qualify.


Questions About VAT Relief?

Sometimes there’s something you need to know before buying

If you’ve got any questions about VAT relief, whether you’re eligible or anything else, our friendly experts are always happy to help.